FAQ

Frequently Asked Questions
How do I contact Lunamar?

You can use the Contact page on the website to contact us.
Do you need assistance or information regarding any of our product – please contact our Sales staff at Lunamar Store. Send email to shop@lunamar.co.za or phone us on 078 641 5084.
Do you need assistance or information regarding your order, deliveries or returns , please contact the Distribution Centre. Send us an email to: support@lunamar.co.za or phone us on 021-532 1514 during business hours: Mondays to Thursdays: 7h30 to 15h30 and Fridays: 7h30 to 14h00.
What payment methods does Lunamar accept?

We accept via our secure payment partners Stitch Express:
• Direct Bank Transfer,
• Debit and Credit Cards,
• Apple Pay
• Google Pay

Which countries do you ship to?

Currently we only ship within South Africa
How soon can I get my order and how much will it cost?

We endeavour to deliver within 3-5 business days. Orders are shipped using various courier services. Please provide an address where you will be located during business hours to ensure no further delays.
What is your return policy? And do you charge for returns?

Delivery
Delivery within South Africa is free of transport charge for orders over R1,500 ; orders below this amount will incur a shipping fee of R200.

Returns

  • To facilitate a return please email a request to “support@lunamar.co.za” notifying us of your return and we will schedule a collection.
  • Online purchases cannot be returned to a Lunamar store.
    We will arrange a courier collection and accept back all returns on condition that;
  • Goods are returned within 30 days of original purchase date.
  • The goods are in original condition with all tags and labels in place.

After receipt and inspection, and assuming the above pre-requisites are matched, we will do a refund, to your card or bank account. The value of the good returned will be credited minus an admin and handling fee which will be calculated as follows:
o For 1-5 items returned, a fee of R175 will be levied and deducted from the refund due
o For 6-10 items returned, a fee of R350 will be levied and deducted from the refund due
o If more than 10 garments are returned, we will deduct the actual courier cost charged to the returngoods, from the refund due.